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Chocolate Hazelnut
$18.99
Shipping calculated at checkout.
Description
Roast: Medium
When you can’t decide if you want hazelnut or mocha, drink this indulgent combination of rich flavors. Perfect as a dessert coffee or every time your cup is empty.
All of our flavored coffees start as specialty grade single origin coffee roasted in small batches to a smooth medium. Each order is then carefully flavored with high quality flavoring oils while still warm.
*Natural Flavoring
Shipping
SHIPPING & DELIVERY
Freshly Roasted. Mindfully Delivered.
At First Light Roast, we believe the transition from our roastery to your morning cup should be a quiet, seamless journey. To ensure you experience our coffee at its peak freshness, every order is carefully roasted, packed to preserve its natural aroma, and shipped promptly from our California facility.
U.S. Shipping & Timelines
- Complimentary Shipping: To support your daily morning ritual, we offer complimentary standard shipping on all orders within the United States, with no minimum purchase required.
- Carrier & Handling: All domestic orders are mindfully processed and shipped via trusted carrier services (including USPS Priority and Ground Advantage) to ensure safe and reliable arrival.
- Delivery Windows: Your coffee typically arrives at your doorstep within 5 to 7 business days from the date of purchase.
International Delivery
For our global community, First Light Roast offers worldwide shipping. International shipping rates and estimated delivery times are calculated at checkout based on your destination country.
Tracking the Journey
Once your coffee has been freshly roasted and dispatched, you will receive an email containing your tracking details. This allows you to follow your beans' journey from our quiet California roastery straight to your kitchen, just in time for your next sunrise.
Return and Refund
RETURN & REPLACEMENT POLICY
At First Light Roast, we believe your morning coffee ritual should be peaceful and uncomplicated. While we take great care in roasting, packing, and shipping every order, we understand that unexpected issues can occasionally occur. We are committed to resolving any discrepancies thoughtfully, fairly, and with genuine care.
Errors at Checkout
If an issue arises due to an error made during checkout—such as an incorrect shipping address, wrong grind selection, or accidental product choice—the costs for replacement and reshipping remain the responsibility of the customer.
How to resolve this:Please place a new, correct order on our website, then contact our support team with both your original and new order numbers. We will prioritize your replacement to minimize any interruption to your morning routine.
Fulfillment Mistakes on Our Part
While we aim for careful attention to detail in every batch we pack, mistakes can sometimes happen. If we ship the incorrect product, an incorrect grind, or make a fulfillment error, we take full responsibility.
In these situations:
- We will replace your order at no additional cost to you.
- All shipping fees for the replacement will be fully covered by First Light Roast.
- Your corrected order will be processed with priority.
Simply contact our support team with your order number and a brief note, and we will make it right.
Shipping Carrier Issues & Lost Packages
Occasionally, delivery issues arise that are beyond our control, such as carrier delays, missing packages, or orders marked as "delivered" but not received. If you experience a lost package, you can file a claim directly with the carrier, or request a replacement through us.
If you request a replacement from First Light Roast:
- The customer will cover the replacement shipping fee.
- First Light Roast will absorb the product cost (up to $25 USD) to support you in restoring your morning routine.
- Please reach out to our team with your replacement order number and details of the carrier issue so we can process your reimbursement promptly.
Important Return Notice
For health, safety, and quality-control reasons, we cannot accept physical returns of coffee products. Please do not ship coffee back to our roastery, as all returned food items must be discarded immediately upon arrival.
How to Request a Replacement
To process a replacement smoothly:
- Place a new order through our online store.
- Complete the checkout process.
- Contact our support team with:The new order numberThe original order numberA brief description of the issue
Once received, we will apply the appropriate refunds or reimbursements and provide you with updated tracking details.
International & Volume Orders
- International Shipments: We cannot guarantee delivery times or arrival once international shipments have been handed over to your local postal carrier.
- Bulk & Wholesale: All bulk and wholesale orders are sold under Ex-Works (EXW) terms and may be subject to separate agreements.
